MODEL(S): R-Serie, S-Serie, ZX, Z-Miami, Z- Adventure

LAST UPDATED: March 19, 2024 

We know that navigating technology can be challenging sometimes, but don't worry - in this article, we'll walk you through troubleshooting tips for any hiccups you may encounter with the SUPER73 App.

No Bluetooth connection / Bike does not pair

If you try to pair your bike with the app and the display number of your bike does not show up as usual, there might be an issue with the Bluetooth connection. To troubleshoot that, follow the next steps: 

Step 1: Set yourself up for success

The SUPER73 app pairs with the bike via Bluetooth through the diamond display equipped on most models.

Note: The ZG and the SG1 are incompatible with the SUPER73 App.

To pair the app with the bike you need to activate

• stable internet connexion (wifi or 4G)
• Bluetooth connection
• GPS localization 

Once the bike is connected to the app, internet connection and localization are not necessary anymore to use the app features, unless you want to use the turn-by-turn GPS.

Step 2: Check the app version and phone software

Ensure the following:

• You use the latest version of the App (The latest App version is mentioned in the App Store or Play Store)
• Your phone software is up to date. Check for available updates in the settings of your phone. 

Step 3: Reset the Bluetooth connection

1. Turn the bike on,
2. Unpair the bike from the App and then close it,
3. Open the phone’s Bluetooth settings, and find the Bike Bluetooth ID under "Bluetooth devices"
4. Click the “Info” button and press “Forget This Device”
5. Turn Bluetooth OFF for at least 5 seconds, then back ON 
6. Open the App and reconnect with the bike

Step 4: Reset the display

Sometimes the display's Bluetooth signal may be disrupted. Please perform a display reset: 

• On displays with a red tag press down the “O” button (see picture below) for up to 20 seconds until the display shuts off and let go. The Display should restart now.

• For displays marked with a green tag, carefully unplug the display cable while the bike is powered on. Ensure you pull on the plug itself, not the wire. Then, reconnect the plug securely.

Step 5: Contact us

Should none of the above solve the issue, please click HERE to contact our Customer Support Team. For quick and efficient help, please provide us with a screenshot of the issue, your display serial number, invoice and frame number of the bike. 

Unsuccessful firmware update 

Did your attempt to perform a firmware update fail? Try the following steps:

1. For instructions on how to perform a firmware update, click HERE.
2. Ensure you have enough battery and a stable internet connection before updating your bike. The phone will have to stay on for the duration of the update.
3. Reset the display while the bike is still on to restart the update. (See step 4 "Reset the Display" in the instructions above)
4. If the bike hasn't been updated for a long time, it can be that multiple updates have to be performed until the bike is properly updated to the latest version. Therfore, perform as many updates as needed until the request disappears.

Error Codes

1) Error 400/ Vehicle not registered

If you see this error code, please reach out to our Customer Support Team with the following information:

• A screenshot of the error code and the display number as shown above
• The original invoice or order number of your bike
• The serial number of your bike. This number can be found engraved underneath your bottom bracket. (see picture below)

2) Pairing time out

If you see this error code, follow the next steps to resolve the issue:

1. Make sure the IOS/Android system of the phone is up to date. You can check in the settings of your phone if any updates are available. 
2. Turn the bike on
3. Unpair the bike from the app
4. Close the app
5. Open your phone’s Bluetooth settings and find your Bike Bluetooth ID under “Bluetooth devices”
6. Click the “Info” button and then click “Forget This Device”
7. Turn the Bluetooth OFF for 3 seconds and then back ON under settings
8. Open the app and reconnect with the bike

If the issue remains try connecting with a different phone, and/or connecting to a different Bluetooth device with the original phone, to rule out that you're phone is causing the issue.