Please be aware that only bikes are eligible for a VAT exemption.
If you would like to purchase a Super73 e-bike with VAT exemption, please reach out to the following email address: firstname.lastname@example.org, mentioning: a valid VAT number and the company name, full name, shipping and billing address, item/s you would like to purchase (item, quantity, order). Please address your request in English if your first language is different. Only requests related to VAT will be answered. For any other inquiries, our customer support team is more than happy to assist you.
Existing orders cannot have VAT-Exemption applied retroactively. An unfulfilled order can be cancelled and replaced with a new VAT-Exempt order, however, we must advise that cancelling an existing order may result in extended order fulfilment wait times; Orders are shipped on a first-come-first-served basis.
Also, if your order has been shipped already, we cannot make any modifications to the specific order.
Customers located outside the European Union such as Switzerland or the UK are welcome to also apply for VAT-Exemption.
Switzerland’s shipment may have customs fees. Unfortunately, this is completely out of our hands, and we have no control over these. It is not guaranteed that these charges will be added, but it is your responsibility to ensure that they are paid.